These Terms govern:
the use of this service and,
any other related Contract or legal relationship with the Owner in a legally binding manner. Words starting with capital letters are defined in the respective specific section of this document.
Information about Zapper
The software must meet the main business objective: monitoring conversations of corporate WhatsApp of selected Monitored Employees, by the Account Administrator.
It includes the following functionalities:
Administrator's ability to view all Monitored Content and occurrence of Events (Compliance alerts) and their respective classifications;
Consistent recording of the Monitored Content of all involved Monitored Employees, and access to conversation history;
Automated sending by email of Alerts to the Administrator when mapped content is detected in the Keywords;
Event classification by the Administrator and permission to leave comments on Positive Alerts indicating how the situation was remedied;
Access to quantitative information regarding employee monitoring.
Zapper refers to:
any applications, samples and content files, source codes, scripts, instruction sets, or software included as part of the Service, as well as any related documentation.
The following documents are incorporated by reference in these Terms:
Endereço de E-mail:
juridico@zapper.to
Endereço Postal:
Rod. Jose Carlos Daux 4190 Bloco B, Sala 167A, Saco Grande, Florianópolis, SC.
CEP 88032-005
Unless otherwise specified, the terms of use detailed in this section shall generally apply when using Zapper.
Unique or additional conditions of use or access may apply in specific scenarios and in these cases will be additionally indicated in this document.
By using Zapper, Users confirm that they meet the following requirements:
Users may not qualify as Consumers, but rather as Business Users;
Users must be recognized as adults under applicable law.
Account registration
To use the Service, Users must register or create a User account, providing all requested data or information completely and accurately.
Failing to do so will result in the unavailability of the Service.
Users will be responsible for keeping their authentication data confidential and secure. For this reason, Users will also be required to choose passwords that meet the highest strength standards allowed by Zapper.
By registering, Users agree to be fully responsible for all activities that occur under their username and password.
Users will be required, immediately and unequivocally, to inform the Owner through the contact details indicated in this document if they believe that their personal information, including but not limited to, User accounts, access data, or personal data, has been violated, improperly disclosed, or stolen.
Account deactivation
Users may deactivate their account and stop using the Service at any time, respecting only the 30-day notice period, by contacting the Owner directly via email at cancelamento@zapper.to.
Suspension and exclusion of accounts
The Owner reserves the right to suspend or delete the User's account at any time and without notice, at the sole discretion of the Owner, in the following cases:
violation of these Terms by the User; and/or
the use or access of this service (Zapper) by the User may harm the Owner, other Users, or third parties; and/or
the use of this service by the User may result in the violation of laws or regulations; and/or
in the event of an investigation by legal action or government involvement; and/or
the account or its use is considered, at the sole discretion of the Owner, inappropriate or offensive or in violation of these Terms.
The suspension or deletion of User accounts will not entitle Users to any claims for reimbursement, damages, or refunds.
The suspension or deletion of accounts due to causes attributable to the User will not exempt the User from paying any applicable fees or charges.
Content provided by Zapper
Unless otherwise specified or made clearly recognizable, all content made available by Zapper will be owned and provided by the Owner or its licensors.
The Owner will make its best efforts to ensure that the content provided by Zapper does not violate any applicable legal provisions or third-party rights. However, it may not always be possible to achieve this result.
In such cases, without prejudice to any legal prerogative of Users to seek their Rights, Users are kindly requested to preferably communicate related complaints using the contact details provided in this document.
Rights related to content in this service
The Owner retains and reserves all intellectual property rights to such content.
Therefore, Users may not use such content in any manner that is not necessary or implied in the appropriate use of the Service.
In particular, among other things, Users may not copy, download, share (beyond the limits provided below), modify, translate, transform, publish, transmit, sell, sublicense, edit, transfer/assign to third parties, or create derivative works from the content made available by Zapper, nor allow third parties to do so through the User or their device, even without the User's knowledge.
Where expressly stated in this service, the User may download, copy, and/or share some content made available by Zapper, solely for their personal and non-commercial use, and provided that the copyright notices and all other attributions requested by the Owner are correctly implemented.
Any exception or regulatory limitation of copyright rights applicable will remain unaffected.
Access to external resources
Through this service, Users will be able to access external resources provided by third parties. Users acknowledge and accept that the Owner has no control over such resources and, therefore, is not responsible for their content and availability.
The conditions applicable to any resources provided by third parties, including those applicable to any granting of rights over content, will result from the terms and conditions of each of these third parties or, in their absence, from applicable law.
Acceptable use
Zapper and the Service may only be used within the scope for which they are provided, in accordance with these Terms and applicable legislation.
Users will be solely responsible for ensuring that when using Zapper and/or the Service, they are not violating any applicable legislation, regulations, or third-party rights.
As such, the Owner reserves the right to take any appropriate measures to protect its legitimate interests, including denying Users access to Zapper or the Service, terminating contracts, reporting any illegal conduct committed through this service or the Service to the competent authorities – such as judicial or administrative authorities – whenever Users become involved or there is suspicion that they are involved in any of the following activities:
the violation of laws, regulations, and/or these Terms;
the violation of any third-party rights;
significant harm to the legitimate interests of the Owner;
offense to the Owner or any third party.
