Last updated on: 04/08/2025
Information about Zapper
Welcome to the online platform of ZAPPER – WHATSPREAD MARKETING LTDA. (“ZAPPER” or “We”). Thank you for using our services, and we hope your experience is as good as possible.
By accessing, navigating, or using our digital platform and/or website, the User declares that they have read, understood, and fully accept the provisions of these Terms and Conditions of Use (‘’Terms’’), committing to comply with them in full. If you do not agree with any provisions stated here, we recommend that you do not proceed with accessing or using the platform.
This platform, whose domain is zapper.com.br, is owned, maintained, and operated by ZAPPER, a private legal entity registered under CNPJ/MF number 25.128.908/0001-06, headquartered at Rod. Jose Carlos Daux 4190 Bloco B, Sala 167A, Saco Grande, Florianópolis, SC. For any questions, requests, or clarifications related to the site, the platform, or these Terms, the User may contact us through the following official channels:
Email Address:
juridico@zapper.to
Postal Address:
Rod. Jose Carlos Daux 4190 Block B, Room 167A, Saco Grande, Florianópolis, SC.
ZIP Code 88032-005
1. OBJECTIVE
1.1. Objective. The zapper.com.br platform/website aims to provide informative content to Users who access it about the products and solutions offered by ZAPPER, as well as to establish a communication channel with them, especially clients and interested parties.
1.2. Scope of Service. ZAPPER offers proprietary intelligence and security software intended for the monitoring of multiple Corporate WhatsApp accounts of employees previously authorized by the client, ensuring:
Continuous storage of sent and received messages;
Extraction of communication metrics for management analysis;
Compliance and auditing resources, assisting in the implementation of internal policies and compliance;
Specialized technical support, according to the Service Level Agreement (SLA);
Data security with advanced encryption standards and logical isolation by client.
1.3. In cases where access to the platform is made by a client with an active contract, the functionalities and responsibilities will also follow the provisions in the Software Licensing Agreement signed with ZAPPER.
2. ACCESS AND USE OF THE WEBSITE
2.1. Access. No registration is required to access the website's content and utilize its functionalities, unless required for restricted features or when linked to an active contract.
2.2. Usage Restrictions. The User may not:
Infringe the rights of ZAPPER, the website operators, third parties, or act in any way that may contribute to such a violation;
Perform acts that limit or prevent the use of the site/website, or access it unlawfully;
Use the platform/website to enable illegal actions and spread content unrelated to the purpose of the site/website, including messages with illegal or inappropriate content;
Enter data that is false, outdated, or incomplete.
Engage in reverse engineering, copy, sublicense, sell, or exploit, in any way, the protected content of the platform.
2.3. Suspension, Blocking, and Cancellation. ZAPPER reserves the right to suspend, block, or cancel, at any time, the User's access to the website in case of suspected fraud, unlawful benefit or advantage, or for non-compliance with any conditions set forth in these Terms of Use, the Privacy Policy, or applicable legislation. In such cases, no compensation will be owed to the User and ZAPPER may take any necessary legal measures to protect its interests, including the relevant action for recovery, if necessary.
3. PROPERTY RIGHTS
3.1. Our Rights. All rights related to this website, as well as its functionalities, are the exclusive property of ZAPPER, including with respect to its texts, images, layouts, software, codes, databases, graphics, articles, photographs, and other content produced directly or indirectly by ZAPPER (“Website Content”). The Website Content is protected by copyright and intellectual property law. It is prohibited to use, copy, reproduce, modify, translate, publish, transmit, distribute, perform, upload, display, license, sell, or exploit, and to reverse engineer the Website Content for any purpose without the prior express consent of ZAPPER.
4. INTELLECTUAL PROPERTY
4.1. Intellectual Property. For us at ZAPPER, the quality of the content provided to the User is fundamental. Therefore, we reaffirm that ZAPPER guarantees that all rights to the content and materials provided by us will remain under our ownership and that of their authors. ZAPPER only uses third-party protected rights (trademarks, names, logos, or company and service designations) after obtaining the respective authorization from their owner.
4.2. Non-acquisition of Rights. The User will not acquire any ownership rights over the content and materials provided on this website by ZAPPER, except when expressly granted in this Terms of Use. In this way and under the terms of the Copyright and Related Rights Law, their use will only be authorized for private purposes, without prejudice to the more restrictive provisions of the aforementioned Law. Any total or partial reproduction or representation of the site or of all or part of the elements included therein is strictly prohibited, under penalty of resorting to the competent legal means against anyone acting in this manner.
4.3. Content Download. It is expressly prohibited for the User to download our content with the intent of storing it in a database to offer to third parties.
4.4. Violation of Rights. If you believe that any content on our site violates third-party rights, you should notify ZAPPER in writing and preferably by email to the contact addresses mentioned above, indicating in the subject line "Violation of Intellectual Property Rights".
5. USER AND ZAPPER RESPONSIBILITY
5.1. Responsibility for Use. You are solely responsible for the use of this site/website and must comply with the rules stated in these Terms of Use, as well as applicable laws. ZAPPER disclaims any responsibility that may arise from using our services in violation of our legal framework.
5.2. Liability for Possible Damages. ZAPPER, its affiliates, partners, sponsors, associates, executives, and employees shall not be held liable, under any circumstances, for direct or indirect damages resulting from, or related to, the access, use, or inability to access or use the website, including cases of WhatsApp unavailability, connection failures, or third-party interruptions.
5.3. Disclaimer. In light of the inherent characteristics of the internet environment, ZAPPER is not responsible for interruptions or suspensions of connection, incomplete computer transmissions, nor for any technical failures, including but not limited to, the electronic malfunctioning of any network, hardware, or software. The unavailability of internet access or the website, as well as any incorrect or incomplete information, and any human, technical, or any other type of failure in processing the information contained on the website shall not be considered the responsibility of ZAPPER, which expressly disclaims any liability arising from such facts and/or acts.
5.4. Unforeseen Events. ZAPPER is not responsible for situations of fortuitous cases or force majeure, resulting from unforeseen events or natural forces beyond human action, which cannot be avoided, or situations that create the impossibility of fulfilling obligations that cannot be attributed to ZAPPER, such as natural disasters, terrorist attacks, war, epidemics, pandemics, among others. Whenever such occurs, ZAPPER will take the necessary measures to inform customers promptly and as soon as it becomes aware of the circumstances and foreseeable consequences of that impossibility.
5.5. Maintenance. It is the sole responsibility of the User to keep the environment of their device (computer, mobile phone, tablet, among others) secure, using available tools such as antivirus, firewall, among others, in order to contribute to the prevention of electronic risks.
5.6. External Links. It is possible that our website may contain links to third-party sites and applications, as well as have integrated technologies. This does not imply, in any way, that ZAPPER endorses, verifies, guarantees, or has any connection with the owners of those sites or applications, nor is it responsible for their content, accuracy, policies, practices, or opinions. ZAPPER recommends that you read the terms of use and privacy policies of each third-party site or service that the user may visit or use.
5.7. Disclaimer of Liability. When the website facilitates your interaction with independent third-party providers, this DOES NOT mean that ZAPPER endorses, verifies, guarantees, has any connection, or recommends these third parties. In such situations, the website acts merely as a facilitator of the transaction between the User and such third parties, so that ZAPPER is not a provider of goods or services, which are provided directly by independent third parties. Therefore, ZAPPER shall not, under any circumstances, be responsible for such products or services from third-party suppliers. We reiterate the need for the User to read, analyze, and accept the terms of use of platforms that may have some interface with us.
6. PERSONAL DATA PROTECTION
6.1. Compliance. The User is aware of and faithfully complies with the obligations brought by Law 13.709/2018 – General Data Protection Law (LGPD), without excluding other sectoral or general norms on the subject.
6.2. Purpose of processing personal data. The User agrees to process the personal data to which they have access, solely for the purpose of providing the services outlined in clause 1.2. of this Agreement, and always in compliance with the criteria, requirements, and specifications outlined in this Agreement, especially regarding the restrictions stated in clause 2.2., without the possibility of using this data for a different purpose.
6.3. Denunciation of the lawsuit. Should ZAPPER be sued by any person (natural or legal), due to irregular processing of Personal Data carried out or determined by the User, ZAPPER is guaranteed the right to denounce the lawsuit, pursuant to Article 125, II, of the Code of Civil Procedure, without prejudice to the reimbursement, by the user, of any condemnations, fines, and judicial or extrajudicial expenses.
6.4. Reimbursement and compensation. ZAPPER will be reimbursed by the User for any amount that it has to expend due to the conduct of improper processing or exposure of personal data resulting from a security failure originating from the User. ZAPPER is assured, under the law, the right of reimbursement against the User concerning any damages caused by this due to non-compliance with the obligations assumed through this contract in relation to Personal Data Protection.
7. WHAT ELSE DO I NEED TO KNOW ABOUT THESE TERMS OF USE?
7.1. Changes. We seek constant improvement, which means that our website may be updated. For this reason, these Terms of Use may be changed at any time in order to reflect the adjustments made. If you do not agree with the new Terms of Use, you may reject them, but unfortunately, this means that you will no longer have access to or be able to use our site/website. If, in any way, you use the website even after the change of these Terms of Use, it will mean that YOU AGREE TO ALL THE CHANGES.
7.2. Conflict between Provisions. In the event of a conflict between these terms and the modifying terms, the later terms will prevail regarding that conflict.
7.3. Law and Forum. These Terms of Use are governed by the laws of the Federative Republic of Brazil. Any doubts or situations not provided for in these Terms of Use will first be resolved by ZAPPER through the contact methods provided and, if they persist, must be resolved by the Court of the District of Rio de Janeiro/RJ, excluding any other, no matter how privileged it may be or may come to be.
7.4. Questions. If you have any questions, comments, or suggestions, please contact us using the email addresses provided above.
