There is a new update for WhatsApp, driven by the European Union law, which provides for the integration of the messaging platform with other applications, so that large organizations can send content to users of the messenger.

The idea, although aimed at promoting an innovative and unified experience through WhatsApp, between clients and organizations, brings many risks to the security and privacy of those using the feature. This is because it opens a precedent for hackers to link themselves to legitimate sites and updates of the app itself to deceive users and carry out scams.

As the proposal is to allow people to chat on WhatsApp through third-party applications, it will become increasingly difficult to identify what is authentic and what would be fake.

For now, cybersecurity experts and even the WhatsApp engineering director, Dick Brouwer, recommend caution regarding this novelty. Let’s understand what the points of attention are?

Security Challenges with Third-Party Application Integration

Before paying attention to the problems that this integration of WhatsApp with third-party applications may cause, users need to carefully evaluate whether there is a real necessity for this communication and if they choose to exchange messages, it is interesting to link only to official apps.

Still, it is worth following some security measures:

• Do not click on links sent by emails or unknown numbers promising to handle interoperability for you;

• Do not install extensions, add-ons, or interfaces for messaging applications;

• Do not install any supposed messaging interface or integration application;

• Do not share your login information with anyone, ever;

• Never share security codes or two-step authentication codes.

It is worth remembering that such tips are essential not only for individuals but also for companies that use WhatsApp for internal and external communications. It is vital to train teams to protect corporate devices and accounts against attacks that could compromise sensitive information.

Protecting the Company: Strategies and Tools

For corporations, proactive vigilance is crucial to prevent security incidents. Monitoring conversations on business WhatsApp helps to identify suspicious activities, such as accessing malicious links or the improper sharing of credentials. Tools like Zapper stand out in this scenario, offering effective monitoring of interactions and alerting managers about risky behaviors.

In addition to signaling potential threats, Zapper securely archives interactions in the cloud, ensuring the confidentiality of shared data. Thus, companies have a powerful resource to combat fraud and manage sensitive data, strengthening their trust position in the market.

Discover how Zapper can elevate WhatsApp security in your company and the benefits that our solutions offer for your organization to gain even more market trust!

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