The termination of an employee is always a delicate moment for both the professional and any company undergoing this process. Besides the emotional fragility that the situation imposes, there is also concern about the security of the data to which this collaborator had access and that cannot be leaked.

And since communication with clients, suppliers, consumers, and even the internal team mainly occurs through WhatsApp, the care to maintain the confidentiality of this information must be even greater, requiring strategies that ensure the privacy of conversations, files, and documents contained in the messaging app.

Also read: Personal cell phone and corporate WhatsApp: what happens to the company's cybersecurity?

The disclosure and misuse of confidential data through WhatsApp, for example, bring serious consequences for the company, including loss of customer trust, damage to the corporation's reputation, fines, and legal penalties. In this post, we will address five tips to preserve corporate and third-party information, especially in the moments of employee termination.

Five steps to promote information security

Names, documents, addresses, contracts, purchase histories, and transactions... The volume of data shared between companies and clients has never been greater. Regardless of the sector, organizations deal daily with sensitive information that needs to be protected against leaks and unauthorized access.

In addition to being stored in internal systems, many of this information is transmitted through digital channels such as emails, service platforms, and especially WhatsApp, a tool widely used for support, sales, and negotiations. However, without adequate security measures, this data can become vulnerable, exposing companies and clients to risks such as fraud, scams, and misuse of confidential information.

So, how can you ensure your company is protected against these threats? There are essential protocols that help minimize risks and guarantee the integrity of corporate and client data. Check out five fundamental steps to strengthen information security in your organization:

1. Implementation of clear and concise data security policies:

Defining rules and ensuring the agreement of the entire team is the first step. The policies should include procedures for access, storage, and disposal of data, and also establish the consequences for any potential violation;

2. Conducting training and awareness of employees:

It is essential to instruct professionals on the importance of information security and guide them on data handling and what to do in an incident;

3. Use of data security tools:

Firewalls, antivirus, encryption, and storing information in the cloud are crucial to block unauthorized access to the organization’s system or network;

4. Implementation of an employee termination plan:

That involves the return of company equipment and devices, the elimination of accesses, and the revocation of permissions;

5. Monitoring data usage:

This is another extremely important conduct and it encompasses not only corporate devices, such as emails and WhatsApp accounts.

Among the initiatives that the company should take to ensure information security, supervision of interactions via WhatsApp deserves special attention, as it is a communication medium that remains full-time in the hands of employees, making monitoring quite challenging. Let’s understand how it works?

Monitoring work conversations on WhatsApp

Monitoring dialogues, file transmissions, and transactions via WhatsApp brings three major benefits:

1. Provides the company with greater control over the information transmitted to the market and the occurrence of noise in that communication;

   
   

2. Allows for quick intervention in an occurrence, minimizing misunderstandings, preventing the inappropriate use of language by any representative of the company, and resolving conflicts generated in the interaction;

   
   

3. Identifies security risks and threats to the company's reputation that may affect the business's credibility before clients.

Today in Brazil, it is already possible to enjoy these benefits with a corporate WhatsApp monitoring platform. Zapper is a tool that operates in three areas: risk detection; data treatment; and generating insights to enhance business intelligence.

With Zapper, all interactions that occur through the company's WhatsApp are fully captured, and when words that indicate suspicious conversations are identified, a notification is immediately sent to the manager for context verification and intervention.

As the material is captured, it is stored in cloud for an indefinite time, facilitating future queries and restricting access to this content by third parties.

The stored messages can also generate reports through the platform itself, according to the criteria defined by management, providing data for process improvement, campaign results, client satisfaction levels, operational failures, and indicating the professionals with the best performance.

The use of Zapper by an organization demonstrates concern for data security, user privacy, and transparency. It means that the company is taking all necessary steps to prevent fraud, misconduct, and legal violations on WhatsApp.

Dismissals and replacements of professionals are common in the corporate environment and not always the dealings occur amicably, encouraging the worker to appropriate confidential information and use it improperly. Do not take this risk and count on Zapper to safeguard corporate communication via WhatsApp!

Click here to schedule a demonstration of the tool.