Is it possible to think of a company, a teamwork, a client portfolio without creating a group on WhatsApp?

This practice speeds up the exchange of information, sending documents, authorizations, and requests with such practicality that it no longer makes sense to proceed in any other way. And with the new resources that keep emerging, such as the creation of communities, temporary messages, polls, the possibilities for communication through this tool multiply!

But what is meant to be functional in everyday life can become a problem when users confuse the group's purpose, exceed in sending random messages, or violate company policies.

To assist those who manage corporate groups, we created a Quick Guide with tips to make the best use of this functionality. Ready?

‍7 rules to prevent problems in the corporate WhatsApp group

It is important to emphasize that the corporate group is a communication channel of the company, and therefore, ethics, mutual respect, and care for personal and company image are non-negotiable criteria for using this tool.

1. If participation in the group is mandatory, the information must be included in the contract and the employee must be informed about it;

2. Pay attention to the description of the group's usage rules. In this space, it is necessary to clarify what is allowed or not. Some suggested rules are: avoid personal comments, derogatory remarks, jokes, chain messages, fake news, and emojis in corporate messages;

3. The role of the administrator is crucial to monitor the group's functioning and moderate the messages... It is their responsibility to open and close the group, following the company's working hours, thus avoiding communications outside of business hours;

4. Individual issues with employees, such as warnings, dismissals, for example, should be handled in person with the individuals and NEVER by message, whether in private mode or group;

5. In case of an employee's dismissal, they should be removed from the group to avoid speculation;

6. Encourage employees to be empathetic in communication. This optimizes cooperation and co-creation;

7. Inform participants about the monitoring of messages and always remind them of the company's policies to prevent rule violations. Reinforce the penalties established in case of non-compliance.

Monitoring corporate messages: how to proceed?

The use of WhatsApp at work is essential today, but understanding what can be addressed in the app is something that raises many doubts.

In general terms, personal data of clients, employees, and confidential information of the company should not be included in any messages exchanged through this platform. The leakage of this sensitive data can compromise negotiations and generate lawsuits, including labor-related ones.

To ensure WhatsApp's compliance with the General Data Protection Law and secure the credibility of corporate communication, it is possible to count on a solution: Zapper!

This genuinely Brazilian platform is the first in Latin America to monitor communication via corporate WhatsApp for Compliance purposes. The resource identifies suspicious conversations that may indicate harassment, misconduct, and non-compliance with company policies.

All collected information is archived in the cloud, providing maximum confidentiality and security against leaks. These same data, when gathered, also compose qualitative reports aiming to contribute to the creation of strategies in all departments of the company.

The use of this resource, however, whether through a mobile device or the company's computer, should happen after extensive communication of this practice to employees, avoiding potential embarrassments. In the case of new employees joining, the information should be mentioned at the time of hiring and included in documentation to ensure alignment among all.

It is time for you to enhance security in your communication! It's time for you to count on Zapper! Click here and schedule a demonstration of the tool now.