January 31, 2024
WhatsApp Monitoring in the Workplace: Rules and Limits
Rights and Duties: The Legality of WhatsApp Monitoring in the Corporate Environment
January 31, 2024
WhatsApp Monitoring in the Workplace: Rules and Limits
Rights and Duties: The Legality of WhatsApp Monitoring in the Corporate Environment
January 31, 2024
WhatsApp Monitoring in the Workplace: Rules and Limits
Rights and Duties: The Legality of WhatsApp Monitoring in the Corporate Environment
Checking WhatsApp messages during work hours... who hasn't?
If this check is limited to one's own phone and personal number, there are no major issues; however, if a company device is being used for this, be aware that conversations can be monitored, and this conduct is even permitted by law. A ruling by the TRT of the 12th Region supports this determination.
The company can supervise both the conversations that occur through the corporate number and the messages exchanged on devices provided to employees for professional purposes.
This protocol is not considered an invasion of privacy or a breach of correspondence confidentiality, as some might think, and catches many people by surprise because the organization is not clear about monitoring WhatsApp, causing misunderstandings between leaders and subordinates.
Best Practices for Companies: Transparency and Ethics in Monitoring WhatsApp
On one hand, the company can monitor communication through the corporate WhatsApp occurring on its devices; on the other hand, there needs to be transparency about this policy. The supervision of conversations is information that should be widely reinforced from the moment of hiring.
To ensure that the organization is assured of employees' understanding of the message supervision, this rule should be clear and included in internal regulations. It is also advisable to create a term that should be signed between the parties, authorizing this check. Additionally, there are other considerations:
More than just alerting the employee about the monitoring, the company should explain what is being monitored and what the objective of this supervision is;
The privacy of those involved in a conversation must be respected, and no one can be exposed. The same applies to the content of the dialogues, which cannot be shared under any circumstances;
The archiving of conversations must comply with the criteria set by the LGPD, and security against potential leaks must be guaranteed by the company.
Zapper: The Revolutionary Tool for Governance of Messages in Corporate WhatsApp
The answer is YES! It is Zapper, a solution developed for WhatsApp that monitors and manages interactions that occur on the messaging app, whether logged in on a smartphone or desktop.
The tool identifies terms that may suggest suspicious conversations, and a notification is sent to the manager of this communication, allowing for an assessment of the occurrence and agile, assertive decision-making.
The content of these messages, as well as image, text, and audio files, are stored in the cloud, with maximum security against leaks.
Zapper is a pioneering initiative in Latin America, created by a startup from Rio de Janeiro, and has been improving year after year, offering more resources to organizations.
In addition to monitoring and indicating sensitive conversations on WhatsApp Business, the tool also generates analytical reports that can provide a performance overview of employees, compose a foundation of arguments for creating more effective marketing strategies, and also allows for the definition of the company's client and partner profile.
Here is a complete and strategic solution to manage corporate communication through the messaging app and that also promotes the application of Compliance policies in companies.
Be a partner of Zapper and count on our solutions to preserve company data and prevent leaks of sensitive information!
Click here and discover how to optimize your corporate communication and strengthen the security of your data!
Checking WhatsApp messages during work hours... who hasn't?
If this check is limited to one's own phone and personal number, there are no major issues; however, if a company device is being used for this, be aware that conversations can be monitored, and this conduct is even permitted by law. A ruling by the TRT of the 12th Region supports this determination.
The company can supervise both the conversations that occur through the corporate number and the messages exchanged on devices provided to employees for professional purposes.
This protocol is not considered an invasion of privacy or a breach of correspondence confidentiality, as some might think, and catches many people by surprise because the organization is not clear about monitoring WhatsApp, causing misunderstandings between leaders and subordinates.
Best Practices for Companies: Transparency and Ethics in Monitoring WhatsApp
On one hand, the company can monitor communication through the corporate WhatsApp occurring on its devices; on the other hand, there needs to be transparency about this policy. The supervision of conversations is information that should be widely reinforced from the moment of hiring.
To ensure that the organization is assured of employees' understanding of the message supervision, this rule should be clear and included in internal regulations. It is also advisable to create a term that should be signed between the parties, authorizing this check. Additionally, there are other considerations:
More than just alerting the employee about the monitoring, the company should explain what is being monitored and what the objective of this supervision is;
The privacy of those involved in a conversation must be respected, and no one can be exposed. The same applies to the content of the dialogues, which cannot be shared under any circumstances;
The archiving of conversations must comply with the criteria set by the LGPD, and security against potential leaks must be guaranteed by the company.
Zapper: The Revolutionary Tool for Governance of Messages in Corporate WhatsApp
The answer is YES! It is Zapper, a solution developed for WhatsApp that monitors and manages interactions that occur on the messaging app, whether logged in on a smartphone or desktop.
The tool identifies terms that may suggest suspicious conversations, and a notification is sent to the manager of this communication, allowing for an assessment of the occurrence and agile, assertive decision-making.
The content of these messages, as well as image, text, and audio files, are stored in the cloud, with maximum security against leaks.
Zapper is a pioneering initiative in Latin America, created by a startup from Rio de Janeiro, and has been improving year after year, offering more resources to organizations.
In addition to monitoring and indicating sensitive conversations on WhatsApp Business, the tool also generates analytical reports that can provide a performance overview of employees, compose a foundation of arguments for creating more effective marketing strategies, and also allows for the definition of the company's client and partner profile.
Here is a complete and strategic solution to manage corporate communication through the messaging app and that also promotes the application of Compliance policies in companies.
Be a partner of Zapper and count on our solutions to preserve company data and prevent leaks of sensitive information!
Click here and discover how to optimize your corporate communication and strengthen the security of your data!
Checking WhatsApp messages during work hours... who hasn't?
If this check is limited to one's own phone and personal number, there are no major issues; however, if a company device is being used for this, be aware that conversations can be monitored, and this conduct is even permitted by law. A ruling by the TRT of the 12th Region supports this determination.
The company can supervise both the conversations that occur through the corporate number and the messages exchanged on devices provided to employees for professional purposes.
This protocol is not considered an invasion of privacy or a breach of correspondence confidentiality, as some might think, and catches many people by surprise because the organization is not clear about monitoring WhatsApp, causing misunderstandings between leaders and subordinates.
Best Practices for Companies: Transparency and Ethics in Monitoring WhatsApp
On one hand, the company can monitor communication through the corporate WhatsApp occurring on its devices; on the other hand, there needs to be transparency about this policy. The supervision of conversations is information that should be widely reinforced from the moment of hiring.
To ensure that the organization is assured of employees' understanding of the message supervision, this rule should be clear and included in internal regulations. It is also advisable to create a term that should be signed between the parties, authorizing this check. Additionally, there are other considerations:
More than just alerting the employee about the monitoring, the company should explain what is being monitored and what the objective of this supervision is;
The privacy of those involved in a conversation must be respected, and no one can be exposed. The same applies to the content of the dialogues, which cannot be shared under any circumstances;
The archiving of conversations must comply with the criteria set by the LGPD, and security against potential leaks must be guaranteed by the company.
Zapper: The Revolutionary Tool for Governance of Messages in Corporate WhatsApp
The answer is YES! It is Zapper, a solution developed for WhatsApp that monitors and manages interactions that occur on the messaging app, whether logged in on a smartphone or desktop.
The tool identifies terms that may suggest suspicious conversations, and a notification is sent to the manager of this communication, allowing for an assessment of the occurrence and agile, assertive decision-making.
The content of these messages, as well as image, text, and audio files, are stored in the cloud, with maximum security against leaks.
Zapper is a pioneering initiative in Latin America, created by a startup from Rio de Janeiro, and has been improving year after year, offering more resources to organizations.
In addition to monitoring and indicating sensitive conversations on WhatsApp Business, the tool also generates analytical reports that can provide a performance overview of employees, compose a foundation of arguments for creating more effective marketing strategies, and also allows for the definition of the company's client and partner profile.
Here is a complete and strategic solution to manage corporate communication through the messaging app and that also promotes the application of Compliance policies in companies.
Be a partner of Zapper and count on our solutions to preserve company data and prevent leaks of sensitive information!
Click here and discover how to optimize your corporate communication and strengthen the security of your data!
Checking WhatsApp messages during work hours... who hasn't?
If this check is limited to one's own phone and personal number, there are no major issues; however, if a company device is being used for this, be aware that conversations can be monitored, and this conduct is even permitted by law. A ruling by the TRT of the 12th Region supports this determination.
The company can supervise both the conversations that occur through the corporate number and the messages exchanged on devices provided to employees for professional purposes.
This protocol is not considered an invasion of privacy or a breach of correspondence confidentiality, as some might think, and catches many people by surprise because the organization is not clear about monitoring WhatsApp, causing misunderstandings between leaders and subordinates.
Best Practices for Companies: Transparency and Ethics in Monitoring WhatsApp
On one hand, the company can monitor communication through the corporate WhatsApp occurring on its devices; on the other hand, there needs to be transparency about this policy. The supervision of conversations is information that should be widely reinforced from the moment of hiring.
To ensure that the organization is assured of employees' understanding of the message supervision, this rule should be clear and included in internal regulations. It is also advisable to create a term that should be signed between the parties, authorizing this check. Additionally, there are other considerations:
More than just alerting the employee about the monitoring, the company should explain what is being monitored and what the objective of this supervision is;
The privacy of those involved in a conversation must be respected, and no one can be exposed. The same applies to the content of the dialogues, which cannot be shared under any circumstances;
The archiving of conversations must comply with the criteria set by the LGPD, and security against potential leaks must be guaranteed by the company.
Zapper: The Revolutionary Tool for Governance of Messages in Corporate WhatsApp
The answer is YES! It is Zapper, a solution developed for WhatsApp that monitors and manages interactions that occur on the messaging app, whether logged in on a smartphone or desktop.
The tool identifies terms that may suggest suspicious conversations, and a notification is sent to the manager of this communication, allowing for an assessment of the occurrence and agile, assertive decision-making.
The content of these messages, as well as image, text, and audio files, are stored in the cloud, with maximum security against leaks.
Zapper is a pioneering initiative in Latin America, created by a startup from Rio de Janeiro, and has been improving year after year, offering more resources to organizations.
In addition to monitoring and indicating sensitive conversations on WhatsApp Business, the tool also generates analytical reports that can provide a performance overview of employees, compose a foundation of arguments for creating more effective marketing strategies, and also allows for the definition of the company's client and partner profile.
Here is a complete and strategic solution to manage corporate communication through the messaging app and that also promotes the application of Compliance policies in companies.
Be a partner of Zapper and count on our solutions to preserve company data and prevent leaks of sensitive information!
Click here and discover how to optimize your corporate communication and strengthen the security of your data!
Claudia Campanhã
Journalist, broadcaster, and postgraduate in social media from FAAP
Claudia Campanhã
Journalist, broadcaster, and postgraduate in social media from FAAP
Claudia Campanhã
Journalist, broadcaster, and postgraduate in social media from FAAP
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