In addition to bringing companies closer to customers and speeding up communication, WhatsApp has provided many market segments with competitive advantages through the creation of new services.

Spending hours in line at the notary office to recognize signatures, make registrations, and request documents is definitely a thing of the past since agencies expanded their service channels and adopted WhatsApp to optimize their demands.

Also read: Intelligence in communication via corporate WhatsApp

This initiative has brought benefits not only to customers, who gained time and no longer have to travel to agencies, but also to the entrepreneurs in this field, who expanded their service portfolio and boosted their revenues without the need for new investments in structure and personnel.

Currently, any WhatsApp user can contact the notary office to ask questions and even to request:

• 2nd copy of the birth certificate;

  
  

• issuance of a death certificate;

  
  

• 2nd copy of the marriage certificate;

  
  

• protest certificate;

  
  

• property registration visualization;

  
  

• signature recognition.

A completely new service modality that arose with the massive use of WhatsApp is the establishment of judicial evidence through the validation of conversations via the app. In this case, the device is taken to the notary office for the notary to record the content of the dialogue in a notarial record. This way, the interaction will be authenticated and considered as true for legal purposes.

But with so much confidential data being transmitted through the platform daily, how can we control this environment to prevent information leaks and also prevent misconduct and infringements during dialogues?

The monitoring of the notary office's WhatsApp to supervise communication compliance is essential and brings more credibility to the client when hiring services and regarding data security and privacy.

Also read: Main questions about monitoring corporate WhatsApp

Monitoring WhatsApp for notary offices

Adopting WhatsApp in the routines of a notary office is an initiative that requires some care due to the large volume of sensitive data that can circulate on the platform and that must be preserved.

The first security strategy to be implemented for using this communication channel is to opt for the Business version, which should concentrate all client messages. It is extremely important that all employees use a corporate version of the app.

The second step in this process is to officialize the WhatsApp channel for clients, thus establishing a service schedule and assigning professionals to respond to requests that come in through the messaging app.

Also read: WhatsApp in companies: how to officialize?

Next, it's necessary to exercise governance over all dialogues that occur through the platform to observe employee conduct during interactions and ensure the appropriate treatment of private data, demands that are facially resolved with Zapper.

This is a complete solution that offers message monitoring via WhatsApp, storing content in accordance with the General Data Protection Law and analyzing information through conversational intelligence.

In monitoring WhatsApp with Zapper, the manager can:

• identify points of improvement in service and enhance employee performance;

  
  

• observe compliance with company policies and applicable laws by the attendants;

  
  

• identify communication breakdowns between employees and clients;

  
  

• record all conversations even if one of the users deletes a message;

  
  

• reinforce internal compliance policies;

  
  

• store dialogues, image files, text, audio, and video in the cloud for an indefinite period and consult this material when necessary;

  
  

• gather all monitored data and apply filters for information analysis;

  
  

• create reports directly from the platform with accurate data on attendances to develop new strategies.

The operation of the solution is simple and effective, as interactions are supervised in real-time. By registering words that indicate suspicious conversations, a notification is sent to the manager, who can immediately analyze the context in which these words are being applied and intervene in the dialogue if necessary.

This possibility promotes greater peace of mind for the notary office, which will have full control over its communication and will provide more security to its employees and clients. Count on Zapper to generate more credibility and practicality in your notary office's service!

Click here and schedule a demo of the tool now.